Code of Conduct

ISO 9001 consultingAt all times, Cavendish Scott and its representatives will consider the interests of the client, review the client’s situation fairly and objectively, and offer advice to best meet the client’s needs. The client is considered to be the company of contract, as an entity in itself, and not any individual within or attached to its organization.

In addition, Cavendish Scott will at all times be professional in dress, presentation, and approach; and conduct itself in an honest, ethical, and trustworthy manner. Cavendish Scott and its representatives will also follow documented directions for contracted projects at all times and undertake to complete contractual tasks to the best of our ability. At all times, Cavendish Scott will take measures to ensure that changes to a project’s direction will be documented and agreed upon with clients. Cavendish Scott will maintain documented evidence adequate to justify the work that we claim to have completed, and we will keep all project documentation accurate and up to date at all times. In addition, Cavendish Scott will at all times keep the client informed with regard to the progress of appointed projects, and we will keep all information gained from clients confidential within the Cavendish Scott organization and among others authorized by the client. Cavendish Scott will at no time, before, during, or after the completion of a project, discuss clients’ situations with anyone outside the client and Cavendish Scott organizations.

Cavendish Scott and its representatives will at no time allow acceptance of gifts or inducements by anyone within the Cavendish Scott organization nor allow any others collaborating on any project to accept any gifts or inducements in return for unfairly influencing the direction or outcome of any project or part of a project. Cavendish Scott and its representatives will avoid conflicts of interest by declaring and discussing any financial, personal, or other interest in, or relationship to, any individual or organization involved or related to Cavendish Scott, clients, third parties, or projects.

Finally, Cavendish Scott, as an organization, is committed to professional development and will keep up to date with current practices, information, and training at all times in an effort to best serve our clients.

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Cavendish Scott is a full-service ISO management system consulting, auditing and training organization with decades of experience in international management system standards. Whether you need a quick and simple ISO certificate, cost effective internal auditing or a complicated process improvement program – we are right for your project. We’re right for you.

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“This was by far the best auditing class I've attended and should we need more students trained, Cavendish Scott will be our choice for trainers.  The interaction and exercises were phenomenal and the fact that we got audits completed that we can count towards our yearly schedule was a definite plus.”

– SG, Corporate Director Product Assurance, Aerospace services organization

“The [lead] auditor class was absolutely one of the best I’ve ever had the pleasure of attending and know Cavendish will be invaluable in the [ISO] process.”

– DS, Quality Manager, Metal Processing and Manufacturing Organization, Colorado

“Thank you all again for coming out and for all that you do for us. Despite a few challenges, we really do appreciate the value that your audit adds to our business … and that is not just from me; I hear it from other members of the management team.”

– [AS9100 Auditing Client] Manager – Quality Systems, Aircraft Maintenance, Refitting, Services

“It would have been a difficult course for most of us if it weren't for your patience and teaching skill.  You have made us all better stewards of the taxpayer's money by making us proficient auditors.”

– [Training Client] Quality Assurance, Naval Shipyard

“This course gave me an excellent overview of the ISO 9001 standard and I now have an appreciation for and solid knowledge of the standard, its intent, and how to audit against it.”

– Documentation Coordinator & Auditor, Chemical Test Standards Laboratory

“The instructor tailored the course as much as he could to the requests and experience of the group present, which made it much more valuable.”

– Environmental Health and Safety Manager, Defense Microelectronics Agency

“This is actually the best class I have attended. Instructor was amazing and very knowledgeable.”

– Top Manager, Integrated Circuit Design and Manufacturing Company

“There were lots of real life examples shared on very open discussions and the workshop feeling where all could contribute was very effective.”

– [Training Client] Systems Analyst, Data Storage Products and Services Company

“Thank you so much for all you did getting us prepared for the ISO Certification. We passed with flying colors.  We had 0 Nonconformance.  I felt like we just won a gold medal.  The ISO Auditor was very impressed with the documents that you set us up with and how well written the manual and procedures were.”

– [Consulting ISO 9001:2015] Debbie at Precision Machine Shop, Texas

“I just wanted to extend to you all my personal thanks for all the help that you’ve given me. Our ISO auditor was very impressed with the progress that we made within the last year. This progress would not have been possible if wasn’t for the professionalism and knowledge that you four displayed throughout the internal audits, consultations, (Continue Reading)”

– ISO Representative, Logistics, Resale and ReUse Organization, Aurora, Colorado