How much training and what ISO 9001:2015 training should I plan?
A: Training can be limitless. But there are some minimums. From a practical perspective, there is content that has to be presented in order for you to be successful at achieving your ISO 9001:2015 goals. Nothing is so important it can’t be overlooked but underfunding training (without other plans) is likely to lead to an ineffective system and failure during the certification audit. It’s also important to consider ongoing knowledge requirements and training to support that.
Employee awareness. Understanding of the background to the ISO upgrade, information regarding changed scope, policy and new objectives/metrics, clearer leadership commitment and direction, different roles. Standard interpretation, application, and auditing are also needed. Even if you plan on using our expert consulting services, it is important that key transition team members know the standard, how to apply requirements, best practices, and new expectations of the standard.
Leadership training. The focus of the system and all auditing is now to be directed to top management, NOT the management representative. Management is expected to know! There are new leadership responsibilities, clearer requirements for metrics and objectives, and some new processes that management will want to be involved with. This could take anything from half a day to two days depending on how early management can get committed.
Quality Manager/ISO Project Team ISO9001 Implementation training. Your in-house team needs to understand the requirements, how they can be applied, what best practices exist, what to expect in an audit, and what the transition will take. Our course covers it all. We are experts at this. We have been doing it for over 30 Years and guarantee success.
Auditor update training. Auditors are going to need to be retrained. IRCA specified two days update training and Cavendish Scott will have IRCA 9001, 14001, and Annex SL upgrade training that is accredited by IRCA for formally upgrading auditor status. In house, you are likely to need new auditors. Some must be conversant enough with the business to audit the Leadership and all much know the new standard, new processes, and new processes that have to be audited.
Ongoing training requirements. Planning for training must include recognition that some training will be needed each year. Perhaps Leadership refresher training (to demonstrate commitment and directly address some ISO requirements), new auditors and advanced auditor techniques, best practices for risk, strategy, purpose, etc. ISO is no longer a win-it and forget-it solution.