Practical or Technical? – What a Good Question!
One of the most difficult things that potential clients have to cope with is how to choose a good consultant. Unfortunately it is almost impossible to be certain because they all tell you that they are the best and who is to know what information is important if you have never heard it before.
A few weeks ago this question was posed of Cavendish Scott by a potential client – now a client in progress. And what a good question! Why? Because the question asks you to choose between two important factors but you have to be good at both. In fact this is often the reason why many consultants don’t do a good job.
Here is our response:
This is a technical standard. If you half-heartedly address half of one of the requirements (even if you are applying it in spirit) then you will get a nonconformance and you might fail your audit. You have to be technical on every requirement on every occasion or it may cost you. We have tools that we use to ensure we cross our T’s and dot our I’s. We don’t make mistakes like this. We guarantee it (in writing).
Over the years, our immersion in the standard and demands of many customers keep our focus on the true purpose of the standard – improvement in quality performance. You cannot improve if the system is overly burdensome, has too much bureaucracy or is difficult to maintain. The standard requires none of these but actually encourages unique solutions based on each individual company. We tailor your existing system, matching the requirements of ISO to what you do at the moment not asking you to change. Where there are new things that the standard requires for you to do, we ensure an appropriate level of discipline and control that is very practical for your type of organization. For instance it is not necessary for you or any people in your organization to be experts in ISO. That just doesn’t work. There is no ISO requirement and trying to remember all the requirements is expensive. Our solutions prove you have addressed ISO in a practical way and provide you with the technical tools to demonstrate it.
Bottom line is that we are very practical. We don’t blatantly demand improvement (formalization and discipline is often improvement enough). We support positive practical solutions that make sense for your organization and (almost) co-incidentally, but very technically and precisely meet the requirements of ISO.