Struggling Against Nature – Preventing Human Error in the new ISO 9001 2015 Standard
Presented by Matt Leiphart at the 2016 ISO 9000 World Conference in Orlando, Florida
“To err is human,” and now the new ISO 9001:2015 requires us to take this truth head on in section 8.5.1. Quality problems caused by human error have existed since the invention of the wheel. Now quality professionals can no longer attribute “human error” as a cause that cannot be eliminated. Methods exist to prevent human error, and many of them were present in the old version of ISO 9001, and these methods will be carried into the new version of the standard. Through an exploration of key aspects of the new ISO 9001 standard and real life examples, this presentation will display best practices for eliminating human error using a hierarchy of controls present in other sections of the ISO 9001 standard.